Your complete Point of Sale solution provider

Support

To provide a service for the registration, referral and resolution of all software and computer related faults and queries (supported products only) encountered by customers. This includes the following specific responsibilities:

Provision of a Call centre for logging calls

  • Assistance with on-site support after call logged, evaluated and severity assessed, call statistics, through the Call Centre.
  •  Issue Log numbers for all logged calls
  • Software Upgrades.
  • Providing scheduled training and workshops.
  • Defining and Implementing Standard Operating Procedures.
  • Scheduled Hardware and Software Services, Audits, Stock takes, Fraud detection, Some Database backups and cleaning

 

Hours of Operation

Office Hours0800hr to 1700hr

Monday to Friday (excl. public holidays)

After Hours1700hr to 2100hrMonday to Friday (After Hour rates apply)
After Hours Numbers+263-772 516357
+263-735 762315
Weekends & Public Holidays0800hr to 1700hr

(After Hour rates apply)

 

For all your technical enquiries and support click below

Support – Harare OfficeSupport – Bulawayo Office