To provide a service for the registration, referral and resolution of all software and computer related faults and queries (supported products only) encountered by customers. This includes the following specific responsibilities:
Provision of a Call centre for logging calls
- Assistance with on-site support after call logged, evaluated and severity assessed, call statistics, through the Call Centre.
- Issue Log numbers for all logged calls
- Software Upgrades.
- Providing scheduled training and workshops.
- Defining and Implementing Standard Operating Procedures.
- Scheduled Hardware and Software Services, Audits, Stock takes, Fraud detection, Some Database backups and cleaning
Hours of Operation
|Office Hours||0800hr to 1700hr||
Monday to Friday (excl. public holidays)
|After Hours||1700hr to 2100hr||Monday to Friday (After Hour rates apply)|
|After Hours Numbers||+263-772 516357|
|Weekends & Public Holidays||0800hr to 1700hr||
(After Hour rates apply)
For all your technical enquiries and support click below